Refund Policy
Refund Policy
At LumynScreen™, your satisfaction matters to us. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Returns
You may request a return within 30 days of delivery.
To be eligible for a return:
-
The item must be unused
-
The item must be in its original packaging
-
The product must be in the same condition as received
-
Proof of purchase (order confirmation or receipt) is required
Items that show signs of use, damage, or alteration will not be eligible for a refund.
❌ Non-Returnable Items
We cannot accept returns for:
-
Used products
-
Damaged items caused by misuse
-
Items returned without original packaging
-
Clearance or final sale items (if applicable)
💵 Refund Process
Once we receive and inspect your return:
-
You will be notified via email
-
If approved, your refund will be issued to your original payment method
-
Refunds typically process within 5–10 business days, depending on your bank or payment provider
Original shipping fees (if applicable) are non-refundable.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service, as LumynScreen™ is not responsible for lost return shipments.
🚨 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at: